Quark: “No bitterness among customers.”
2003
Aug
18
Macworld Magazine, cover date September 2003, from letters to the editor: Congratulations to Pamela Pfiffner for delivering the most amazing scoop I’ve ever seen in Macworld: Quark is committed to its customers and giving them what they want (”The World According to Quark,” June 2003)…
BY Pariah S. Burke
Editor, Quark VS InDesign.com
Macworld Magazine, cover date September 2003, from letters to the editor:
Congratulations to Pamela Pfiffner for delivering the most amazing scoop I’ve ever seen in Macworld: Quark is committed to its customers and giving them what they want (”The World According to Quark,” June 2003). Perhaps the reason Quark hasn’t perceived any bitterness among its users in the last 18 months is because answering the phone has never been part of its business model.
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